Privacy Policy
Last updated: August 2025
Introduction
At Inktoss, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our document printing and mailing services.
Information We Collect
Personal Information
- Account Information: Name, email address, and phone number when you create an account
- Shipping Information: Addresses for document delivery
- Payment Information: Credit card details processed securely through our payment processor (Stripe)
Document Information
- Uploaded Documents: PDF files and images you upload for printing
- Print Settings: Your preferences for printing (color, double-sided, page ranges, copies)
- Order History: Records of your past orders and transactions
Technical Information
- Device Information: Information about your mobile device and operating system
- Usage Data: How you interact with our app and services through Firebase Analytics
- Log Data: Server logs, error reports, and performance data
- Session Data: Authentication tokens (JWT) stored locally on your device
How We Use Your Information
We use your information to: - Process and fulfill your printing and mailing orders - Communicate with you about your orders and account - Provide customer support - Improve our services and app functionality - Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
Service Providers
- Printing Partners: To fulfill your printing orders
- Shipping Carriers: To deliver your documents (USPS, UPS, FedEx). We may share package weight and dimensions as needed for shipping
- Payment Processors: Stripe processes all credit card transactions securely
- Cloud Storage: Firebase/Google Cloud for secure data storage (US-based servers)
- Analytics: Firebase Analytics to understand app usage and improve our services
Legal Requirements
We may disclose your information if required by law or to protect our rights and safety.
Document Security
Encryption
- All documents are encrypted during upload and storage
- Documents are transmitted using secure HTTPS protocols
- Payment information is encrypted and processed securely
Document Retention
- Uploaded documents are automatically deleted from our servers after 30 days
- Order information is stored in Firebase indefinitely for customer service and business purposes
- You can request deletion of your account and data by emailing support@inktoss.com
Access Controls
- Only authorized personnel can access customer documents for printing
- All access is logged and monitored
- Documents are printed with cover pages to prevent accidental reading
- Printing facilities are secured with cameras and locked doors
- Failed deliveries are returned to Inktoss and securely shredded
Your Rights
You have the right to: - Access your personal information - Correct inaccurate information - Delete your account and data - Opt out of marketing communications - Request data portability
Data Protection
We implement industry-standard security measures including: - Encryption of data in transit and at rest - Regular security audits and updates - Access controls and authentication - Secure data centers and infrastructure
Third-Party Services
Our app integrates with: - Firebase: For user authentication, database services, and analytics - Stripe: For secure payment processing - Apple/Google: For app distribution and authentication - Google Cloud Platform: Documents may be processed by servers on GCP for printing
Please review their privacy policies for information about their data practices.
Mobile App Permissions
Our iOS app requires: - Internet access: To upload documents and process orders - Optional permissions: Camera, photo library, and file access for selecting documents to print
Geographic Limitations
We only ship to the 50 United States. All data is stored and processed on US-based Firebase/Google Cloud servers.
California Consumer Privacy Act (CCPA)
California residents have additional rights under the CCPA, including the right to: - Know what personal information we collect and how it's used - Delete personal information we have about you - Opt-out of the sale of personal information (we do not sell personal information)
To exercise these rights, contact us at support@inktoss.com.
Data Breach Notification
In the event of a data security incident that affects your personal information, we will notify you via: - Email to your registered email address - In-app notification when you next open the app
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy in the app and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, privacy practices, or want to request account deletion, please contact us at:
Email: support@inktoss.com
This privacy policy is designed to be transparent about our data practices while protecting your privacy and security.